H2otel Congress & Medical SPA

I selected this hotel based on rave reviews from friends about the Aquadome Spa, thinking it would be an ideal birthday gift for my fiancée. Overall, I'd rate our stay at an 7.6, considering the following: * The Aquadome Spa is fantastic, a solid 10/10. * The hotel's furnishings, décor, and rooms are stunning, earning a 9/10. * The hotel management and customer service score a disappointing 5/10 due to poor communication, organization and transparency towards the client. Multiple attempts to contact them before our check-in yielded a response only after persistent efforts. Despite confirming a birthday surprise, the promised sparkling wine was absent from our room, leaving me disappointed. Complaining seemed futile as the surprise was already spoiled. * Dinner (half-board option) gets a 6/10 due to a limited à la carte menu and lacking explanations on what's included. The price was stated to be 28E/person/night (excluding drinks). In the end I got charged 30e/person for unclear reason and the service falls short overall. Asking for clarification was pointless since the detailed bill was provided only after the payment was already made. * Breakfast earns an 8/10 for a good buffet.

We had a fantastic experience at the hotel, especially enjoying the thermal pool – it was amazing! What stood out to us was the exceptional service, both by the pool and at the bar. The staff was attentive and friendly, making our stay even more enjoyable. We also had a toast for dinner one evening, and it was delicious! The price was very reasonable for such great quality. Overall, we had a wonderful time and highly recommend this hotel for anyone looking for relaxation and great service.

The facilities, amazing spa and dinner area. Food buffet is very good and lots of choice and variety between days. Kids were busy in the children club which is close to the restaurant area while adults could enjoy dinner.

Good location and amazing mountain view! The main pool located in a glass cover space which has a lot of lights and beautiful nature view. The water in the pool is warm and comfort.

The great thing about the place is the spa. You can relax and unwind, and get your energy back up after spending a few hours in the pool, jacuzzis, and sauna. I went there in the summer and it was good, but I imagine it will be even better in the winter. Something to try again for sure.